FAQs

You must be 21 years or older to purchase from our website. We may verify age during checkout to comply with U.S. regulations.

We currently ship across most U.S. states where vape products are permitted. Some flavored vape products may have restrictions in certain states. Customers are responsible for checking local laws before ordering.

Most orders are processed within 1–2 business days.

Estimated delivery times: Standard Shipping: 3–7 business days

Yes, free shipping is available on qualifying orders.

Absolutely. Once your order ships, you’ll receive a tracking number by email so you can monitor delivery status anytime.

We offer optional Shipping & Device Protection during checkout for eligible orders.

Protected orders may qualify for a replacement or refund if a package is not delivered within 15 days after shipment or if a defective device claim is submitted within 7 days of delivery.

Customers may be asked to provide photos or videos of the issue for claim review and approval.

Yes. We only sell authentic products from trusted brands including RAZ, HQD, Foger, Lost Mary, Nexa, iGet and more.

We accept all major credit cards and secure payment methods, including:

• Visa
• Mastercard
• American Express
• Discover

All transactions on our website are protected with SSL encryption and secure Shopify checkout technology.

Due to health, safety, and manufacturer policy reasons, all disposable vape sales are considered final.

However, customers who added Shipping & Device Protection during checkout may qualify for a replacement or refund for eligible lost packages or defective devices under our Protection Policy terms.

Claims for defective devices must be submitted within 7 days of delivery. Supporting photos or videos may be required for claim approval.

You can contact our support team anytime through our Contact page or email support.