Refund policy

Refund Policy

Returns & Refunds

This policy applies to orders shipped within the United States.

Due to the nature of the products we sell, all sales are final. Pink Smoke Shop does not accept returns, exchanges, or refunds for products that are functioning properly.

Products are not eligible for return or refund due to change of mind, buyer’s remorse, personal circumstances, ordering the wrong product or flavor, no longer wanting or needing the product, or being unable to use, transport, resell, export, or take the product to another country.

Products that are functioning properly are not eligible for return or refund, whether opened or unopened.

Defective or Damaged Products – Shipping & Device Protection

Customers who purchase Shipping & Device Protection with their order may submit a claim for an eligible defective, damaged, or malfunctioning device within 7 days of delivery.

The Shipping & Device Protection must have been purchased with the applicable order at checkout. Protection cannot be added after an order has been placed or after an issue has occurred.

A product may be opened and reasonably tested when necessary to discover a defect or malfunction.

To submit a claim, customers must provide:

  • Order number

  • Description of the issue

  • Clear and verifiable photos and/or videos showing the problem when requested

  • Any additional information reasonably required to verify the claim

All claims are reviewed on a case-by-case basis and are subject to verification. Shipping & Device Protection does not guarantee approval of every claim.

If an eligible claim is approved, Pink Smoke Shop may provide a replacement, store credit, or refund in accordance with the Shipping & Device Protection Policy.

Customers who did not purchase Shipping & Device Protection are not eligible for the optional 7-day defective-device coverage.

Incorrect Orders or Pink Smoke Shop Errors

Shipping & Device Protection does not affect claims involving an error made by Pink Smoke Shop.

If you receive a product different from what you ordered, receive the wrong quantity, or experience another fulfillment error caused by Pink Smoke Shop, please contact us as soon as possible so we can review and resolve the issue.

Non-Eligible Returns

Pink Smoke Shop does not accept returns or provide refunds for:

  • Products that are functioning properly

  • Change of mind or buyer’s remorse

  • Incorrect product or flavor selected by the customer

  • Products the customer no longer wants or needs

  • Personal circumstances occurring after purchase

  • Inability to use, transport, export, resell, or take a product to another country

  • Defective-device claims when Shipping & Device Protection was not purchased

  • Damage resulting from misuse, abuse, improper handling, unauthorized modifications, normal wear and tear, or failure to follow manufacturer instructions

Shipping Charges

Shipping charges are non-refundable except where Pink Smoke Shop determines otherwise due to an error made by Pink Smoke Shop.

Customers must contact Pink Smoke Shop and receive return authorization before returning any product.

Unauthorized returns may be refused.

International Shipping & Import Restrictions

Pink Smoke Shop currently ships orders only to eligible destinations within the United States.

Customers who independently transport, forward, export, or otherwise send products outside the United States are solely responsible for determining whether the products may legally be imported, transported, possessed, or used in the destination country.

Pink Smoke Shop is not responsible for customs restrictions, import laws, seizures, confiscations, refused entry, additional fees, or other issues resulting from a customer's decision to transport or forward products outside the United States.

An inability to transport, export, or import a product outside the United States does not make an otherwise properly fulfilled product eligible for return, exchange, or refund.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on the payment provider and financial institution.

Shipping & Device Protection

Shipping & Device Protection is optional and must be purchased with the applicable order at checkout.

Coverage, exclusions, claim requirements, and available resolutions are subject to the separate Shipping & Device Protection Policy.

Purchasing Shipping & Device Protection does not create a general return or exchange right for products that are functioning properly.